Zion Luxury Retreat

Terms

These terms cover stays and communications with Zion Luxury Retreat. Booking terms in OwnerRez also apply to your reservation.

Cancellation

Cancellations are accepted up to 24 hours before your check-in time (3:00 PM MST). Inside that 24-hour window, cancellation is not accepted.

No refund is issued for any amount already paid. This includes any pay-now discount you opted into at booking. This applies equally to all three configurations (Sky Suite, Garden Suite, and Whole House).

Add-ons and extras are charged through Stripe and are non-refundable once paid.

SMS messaging

If you opt in, Zion Luxury Retreat may text you from our business number.

  • Program. Transactional texts about your stay: booking confirmations, check-in details and door code, replies to your messages, and one post-checkout review request (a plain request with no offer or incentive). Marketing texts, if you opt in separately, are occasional offers such as add-ons for your stay.
  • Frequency. Stay-related message frequency varies. Marketing: up to 4 msgs/month.
  • Rates. Msg & data rates may apply.
  • STOP / HELP. Reply STOP to opt out, HELP for help. After STOP we will not text that program again unless you opt in or text START.
  • Support. Email hello@zionluxuryretreat.com.
  • Carriers. Mobile carriers are not liable for delayed or undelivered messages.
  • Consent. Consent is not a condition of booking or purchase.

See our Privacy policy.