Policies

Cancellation policy

Cancellations are accepted up to 24 hours before your check-in time (3:00 PM local). Inside that 24-hour window, cancellation is not accepted.

No refund is issued for any amount already captured. This includes any pay-now discount you opted into at booking. If your booking is still on an authorization hold (the default) and you cancel more than 24 hours out, the hold is released — you are not charged. This applies equally to all three configurations (Sky Suite, Garden Suite, and Whole House).

Payments

10% off booking direct, plus 5% more when you pay in full now. By default, your card is authorized (held), not charged, at booking. The full amount is captured automatically 24 hours before check-in. If your booking is more than a week away when you reserve, we save your card at booking and place the authorization hold 24 hours before check-in (Stripe authorizations expire in ~7 days, so we don't place a long-lived hold you'd have to renew). You may optionally choose to pay in full at booking instead, in exchange for the pay-now discount.

Full payment is required by 24 hours before check-in. If the capture fails, we'll email and text you a payment link.

Pets

Every stay is pet-friendly — up to 2 pets. Please tell us about your pets in your booking notes so we can prep the space accordingly.

Check-in & check-out

• Check-in: after 3:00 PM (Self check-in with smart locks; door code arrives by SMS the day before).
• Check-out: before 11:00 AM.
• Parking: Free parking for trailers, ATVs, UTVs.